What We Offer

At TYKT, we understand the challenges that organizations face when it comes to managing tickets and incidents across different systems. That’s why we’ve developed a next-generation, turnkey solution that is designed to help organizations of all sizes streamline and optimize their operations, while reducing costs and improving customer satisfaction.

Our solution includes a wide range of features that are specifically designed to simplify and enhance business operations. This includes intelligent automation for incident and problem resolution, predictive analytics to identify potential issues before they occur, and real-time reporting and analytics dashboards to give you complete visibility into your operations.

With our multi-channel communication and support capabilities, you can be sure that your customers and employees are always able to reach you, no matter where they are. We offer AI-powered chatbots that are designed to provide your customers with fast, accurate support, as well as self-service portals that enable your employees to resolve issues on their own.

Our solution is fully interoperable across different platforms, so you can be sure that you’re always able to connect with your customers and employees, no matter which system they’re using. We offer integration with CRM systems for better customer service, as well as integration with ERP systems for improved financial management.

We also offer mobile accessibility, which means that your team can access our solution from anywhere, at any time. This is particularly useful for remote work and management, as it enables your team to stay connected and up-to-date, no matter where they are.

At TYKT, we believe in customizable workflows and processes, which means that our solution can be tailored to meet your specific business needs. We offer knowledge management and sharing capabilities, role-based access control for better security, and multilingual support for global organizations.

Our cloud-based deployment is designed for scalability and flexibility, so you can be sure that our solution can grow with your business. We offer automatic notifications and alerts for critical incidents, SLA management and tracking, and incident escalation and routing based on severity and priority.

We also offer asset and inventory management, configuration and change management, service level reporting and analysis, customizable templates for faster ticket creation and incident resolution, and integrated service catalogs for streamlined ticket creation.

Finally, we offer collaboration tools for team communication and knowledge sharing, as well as integration with DevOps tools for improved software development and deployment.

In short, at TYKT, we are committed to simplifying and enhancing your business operations, while reducing costs and improving customer satisfaction. With our next-generation, turnkey solution, you can be sure that your organization is always operating at peak efficiency. Contact us today to learn more and to schedule a free demo.