Turnkey Web Based Incident, Repair, Asset Tracking and Management Services
TYKT is a provider of next-generation, turnkey ticket & incident management system that helps organizations in various industries streamline their operations. Our cutting-edge technology enables organizations to achieve better interoperability between different systems, while providing intelligent automation, predictive analytics, real-time reporting, and self-service capabilities to improve operational efficiency and reduce costs.
We are a one-stop solution with advanced features including multi-channel communication, AI-powered chatbots, customizable workflows, asset and inventory management, SLA tracking, and DevOps integration, making it the perfect tool for organizations looking to supercharge their customer service and incident management capabilities.
Your Vision & Use Case
Workflows & Process
Launch & Track Resolutions
Everything Starts with your Vision and Goals, we do the rest!
Creating an interoperable ticket and incident management system between ServiceNow, Salesforce.com, MS Dynamics, Yardi, SAP, and Oracle can bring significant business and financial value to organizations that use these systems.
Interoperability between these different systems can streamline and optimize business processes, leading to improved efficiency and productivity. This can result in cost savings through reduced manual efforts, increased accuracy, and improved response times to issues or incidents.
By creating a single, integrated system that can handle tickets and incidents across different platforms, organizations can improve their ability to manage customer issues and respond to inquiries more quickly and effectively. This can lead to improved customer satisfaction and loyalty, which can in turn lead to increased revenue and profitability.
In addition, an interoperable ticket and incident management system can help organizations track and analyze data more effectively, leading to better insights into customer behavior and preferences. This can help organizations make more informed decisions about how to allocate resources and develop new products or services that better meet the needs of their customers.
Overall, an interoperable ticket and incident management system can help organizations optimize their operations, improve customer satisfaction, and increase revenue and profitability. However, implementing such a system may require significant resources and expertise, and careful planning and execution will be necessary to ensure its success.
Turnkey incident & problem resolution
Simplified incident management and problem resolution for faster response times
Integration with existing CRM systems, ServiceNow, Salesforce, SAP, SAS, Dynamics, BMC Remedy
Integration with existing CRM systems for better customer service
Next Gen. Tech, with Predictive analytics to identify potential issues before they occur
Deep insights and ML + AI Predictive analytics to identify potential issues before they occur
Custom workflows and processes automation
TYKT has customizable workflows and processes to meet specificto your business needs
- Smart Incident Management: TYKT provides a streamlined incident management process for businesses, allowing them to resolve issues more quickly and efficiently. With customizable workflows and automatic notifications, organizations can prioritize and resolve incidents in a timely manner.
- Real-time Reporting: With TYKT’s analytics dashboards, businesses can have real-time visibility into their operations. They can monitor their incident resolution times, track their SLAs, and make data-driven decisions.
- AI-powered Chatbots: TYKT’s AI-powered chatbots provide 24/7 customer support, allowing businesses to provide fast and accurate assistance to their customers. Chatbots can answer frequently asked questions and handle simple incidents, freeing up support agents to focus on more complex issues.
- Self-Service Portals: TYKT’s self-service portals allow employees to resolve their own incidents, reducing the burden on support teams. Employees can access knowledge articles and video tutorials to resolve issues on their own, saving time and reducing costs.
- Mobile Accessibility: With TYKT, businesses can manage their incidents and customer support from anywhere, at any time. With mobile accessibility, support agents can resolve issues on the go and managers can monitor their operations from their smartphones.
- Customizable Workflows: TYKT’s customizable workflows allow businesses to create processes that meet their specific needs. They can automate incident routing and escalation, and define their own incident categories and priorities.
- Multi-Channel Communication: TYKT supports multi-channel communication, allowing businesses to offer support via email, phone, chat, and social media. This ensures that customers can access support through their preferred channels.
- SLA Management: TYKT’s SLA management feature allows businesses to set and track their service level agreements. They can monitor their response and resolution times, and ensure that they meet their commitments to their customers.
- Integrated Service Catalogs: TYKT’s integrated service catalogs allow businesses to create service offerings and track their usage. This can help businesses identify trends in their incidents and prioritize their support efforts accordingly.
- Improved Employee and Customer Satisfaction: With faster incident resolution times, self-service capabilities, and AI-powered chatbots, TYKT can improve both employee and customer satisfaction. By providing better support experiences, businesses can enhance their brand reputation and build customer loyalty.
- Omnichannel Support: TYKT’s omnichannel support allows businesses to provide a seamless customer experience across all touchpoints, including email, phone, chat, and social media.
- Machine Learning-based Incident Management: TYKT’s machine learning-based incident management can identify patterns in incidents and automatically categorize and prioritize them, saving time and improving accuracy.
- Augmented Reality-based Support: With TYKT’s augmented reality-based support, customers can receive visual instructions on how to resolve incidents, reducing the need for support calls and improving customer satisfaction.
- Internet of Things (IoT) Integration: TYKT’s IoT integration allows businesses to receive incident notifications from connected devices, enabling them to proactively resolve issues and prevent downtime.
- Blockchain-based Incident Tracking: TYKT’s blockchain-based incident tracking allows businesses to track incidents throughout their lifecycle and ensure data security and integrity.
- Virtual Agents: TYKT’s virtual agents can handle routine incidents and provide support to customers, reducing the burden on support teams and improving response times.
- Social Listening and Engagement: TYKT’s social listening and engagement tools allow businesses to monitor social media channels for incidents and respond in real-time, improving customer satisfaction and brand reputation.
- Predictive Maintenance: TYKT’s predictive maintenance capabilities can identify potential issues before they occur, allowing businesses to proactively resolve them and prevent downtime.
- Cloud-based Incident Management: TYKT’s cloud-based incident management allows businesses to access their incident data from anywhere, at any time, and scale their operations as needed.
- Advanced Analytics and Reporting: TYKT’s advanced analytics and reporting capabilities can provide businesses with deep insights into their operations, allowing them to make data-driven decisions and optimize their support processes.
- Natural Language Processing-based Support: TYKT’s natural language processing-based support allows customers to communicate with support teams using conversational language, improving their experience and reducing response times.
- Incident Collaboration: TYKT’s incident collaboration feature allows multiple teams to work together on the same incident, improving communication and reducing resolution times.
- DevOps Integration: TYKT’s DevOps integration allows businesses to incorporate incident management into their development and deployment workflows, reducing the risk of incidents and improving response times.
- Integrated Knowledge Management: TYKT’s integrated knowledge management system allows businesses to create and share knowledge articles, improving self-service capabilities and reducing the burden on support teams.
- Remote Support: TYKT’s remote support capabilities allow support teams to access customer devices and resolve issues remotely, improving response times and reducing costs.
Our Rockstar Developers Are Veterans
These additional use cases demonstrate how TYKT can leverage next-generation technologies and trends to improve incident management and customer support. By adopting TYKT, businesses can achieve greater efficiency, save time and money, and enhance their customer satisfaction and brand reputation.
OK, So…Now What? Launch & Promote With Confidence.
These use cases represent a compelling value proposition for businesses of all sizes to adopt TYKT as their incident management and customer support solution. With a low cost of ownership, customizable workflows, and real-time reporting and analytics, TYKT can help businesses streamline their operations, save time and money, and achieve greater success.
Not only are we turnkey*, but also interoperate to leverage your existing investments
Mobile, Web, and IoT ready
Integrated Service Catalogs: TYKT’s integrated service catalogs allow businesses to create service offerings and track their usage. This can help businesses identify trends in their incidents and prioritize their support efforts accordingly.
Roadmap & Strategy
Multi-Channel Support & Communication: TYKT supports multi-channel communication, allowing businesses to offer support via email, phone, chat, and social media. This ensures that customers can access support through their preferred channels.
Data backups, Uptimes
So you can rest, we have SLA Management: TYKT’s SLA management feature allows businesses to set and track their service level agreements. They can monitor their response and resolution times, and ensure that they meet their commitments to their customers.
Backend & API Development, ML & AI*
Backend & other developers can leverage our Machine Learning-based Incident Management modules in TYKT’s machine learning-based incident management. It can* identify patterns in incidents and automatically categorize and prioritize them, saving time and improving accuracy. These are extra.
User Centric Experiences
Self-Service Portals: TYKT’s self-service portals allow employees to resolve their own incidents, reducing the burden on support teams. Employees can access knowledge articles and video tutorials to resolve issues on their own, saving time and reducing costs.
With Cloud-based Incident Management: TYKT’s cloud-based incident management allows businesses and thier users to access their incident data from anywhere, at any time, and scale their operations as needed.
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